Accessibility for Ontarians with Disabilities
Statement of Commitment
Big Viking Games is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence regardless of when, where and how they interact with the company, its products, and its representatives. We believe in the principles of integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner.
Big Viking Games is committed to becoming a barrier-free environment and to preventing and/or removing barriers to accessibility in accordance with the Accessibility Act and Ontario’s accessibility laws. We recognize and celebrate the diversity of people in the communities and platforms we serve.
Customer Service, Assistance, and Communication
Big Viking Games welcomes the use of assistive devices, service animals and support persons while interacting with the company and its representatives and/or while on any of its premises, barring any legal and/or health and safety matters. We will communicate to people with disabilities in a manner that meets their needs. Our staff is trained on how to interact and communicate with the diverse community and people with various types of disabilities.
In cases where the use of an assistive device, service animal, and/or support person cannot be accommodated, we will work with the individual to make alternate arrangements.
Upon request, Big Viking Games will provide accessible formats and communication supports in a timely manner, in accordance with the individuality accessibility needs of each person interacting with the company. We will consult with the person making the request to determine the suitability of the format or communication.
Big Viking Games will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Temporary Disruption of Service
For planned disruption of service to any of our products, all players will be notified in a timely manner. Where the disruption is planned and significant, players will be notified one week prior. Notification for minor disruptions will be sent out at least two hours prior (ie. requires a page refreshment). Disruption notices will be made in-game, in our forums, and on social media.
For unplanned disruption of service, players will be notified via forums and social media as soon as reasonably possible.
For interrupted access to any Big Viking Games facility, the company with work with landlords to create alternate arrangements. As all Big Viking Games facilities have restricted access for security purposes, only individuals with pre-arranged appointments with the company will be notified of service interruptions. Big Viking Games will work with the individuals affected to create alternate arrangements.
Training for Staff
Big Viking Games is committed to training all staff, including contract, part-time, and interns, paid or unpaid, and volunteers, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and Ontario Human Rights Code that relate to persons with disabilities.
All records of training will be kept within the Human Resources department. Employees will be notified and provided with ongoing training in a timely manner on any and all relevant legislative and company policy updates as required.
Big Viking Games strives to provide a respectful and accessible work environment to all current and prospective employees, and contractors. To achieve and maintain this standard, the following practices have been incorporated into our daily operations:
- Notify all applicants, employees, and members of the public that accommodations can be made during the recruitment & selection processes.
- Develop individualized accommodation plan for employees with disabilities, upon request.
- Develop a customized emergency information to help an employee with a disability during an emergency, upon request.
- Taken into consideration the accessibility needs of all employees during performance management and career development processes.
Feedback Process & Requests
Big Viking Games is committed to continuously improving our procedures and processes and welcome all feedback from all stakeholders. Feedback regarding service delivery for people with disabilities, Big Viking Games’ products/ processes, or requests for documentation in alternative formats can be made:
By Email: [email protected]
By Mail: Big Viking Games
285 King Street., Suite 300
*Requests for alternative formatting should be addressed to the Accessibility Coordinator and should include your contact information as well as a description of the document and the format required.
Upon receipt of feedback or complaint, and if contact has been requested, a customer service representative will respond within a reasonable timeframe, via the communication method requested.
If feedback or a complaint is received for a specific product (game), the feedback will be forwarded to the appropriate party, who will respond accordingly.