Big Viking Games – Accessibility Policy

1 January 2016

Statement of Commitment

Big Viking Games is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.


Accessibility — The term accessibility means giving people of all abilities opportunities to participate fully in everyday life. It is used to describe how widely a service, product, device, or environment is available to as many people as possible. Accessibility can be seen as the ability to access and benefit from a system, service, product or environment.

Barrier — Barriers are obstacles that limit access and prevent people with disabilities from fully participating in society. Most barriers are not intentional. Barriers usually arise because the needs of people with disabilities are not considered from the beginning.

Disability — Ontario’s accessibility law adopts the definition for disability that is in the Ontario Human Rights Code. It defines disability broadly:

  1. “any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
  2. a condition of mental impairment or a developmental disability,
  3. a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  4. a mental disorder, or
  5. an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.”

Service Animal For the purposes of this policy, an animal is a service animal for a person with a disability if:

  1. the animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as the vest or harness worn by the animal; or
  2. the person provides documentation from one of the following regulated health professionals confirming that the person requires the animal for reasons relating to the disability:
  3. A member of the College of Audiologists and Speech-Language Pathologists of Ontario.
  4. A member of the College of Chiropractors of Ontario.
  5. A member of the College of Nurses of Ontario.
  6. A member of the College of Occupational Therapists of Ontario.
  7. A member of the College of Optometrists of Ontario.
  8. A member of the College of Physicians and Surgeons of Ontario.
  9. A member of the College of Physiotherapists of Ontario.
  10. A member of the College of Psychologists of Ontario.
  11. A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

Guide Dog: a guide dog as defined in the Blind Persons’ Right Act, R.S.O. 1990, c. B.7

For all other definitions, refer to the Integrated Accessibility Standard Regulation (O. Reg



We are committed to training all staff, including contract, part-time, and interns, paid or unpaid, and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

All records of training will be kept with the Human Resources department. Training for all employees, as it relates to accessibility, includes:

  • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
  • The Human Rights Code as it relates to persons with disabilities;
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08);
  • How to interact and communicate with persons with various types of disabilities;
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person;
  • How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods or services to a person with a disability;
  • What to do in instances when a person with disabilities is having trouble accessing our services.

Furthermore, we will train staff on Integrated Accessibility Standard Regulations as they relate to their specific roles.

Training will be given to employees as soon as reasonably possible.

Alternate arrangements will be made for individuals who require any sort of accommodation. The Human Resources department will work with the individual to determine the best training delivery method for them.

Customer Service:

Big Viking Games commits to treat all its stakeholders in a manner that respects the individual’s dignity, respect, independence, and equal opportunities, regardless of when, where and how they interact with the company, its products, and its representatives.

Big Viking Games welcomes the use of assistive devices, service animals and support persons while interacting with the company and its representatives and/or while on any of its premises, barring any legal and/or health and safety matters. In cases where the use of an assistive device, service animal, and/or support person cannot be accommodated, we will work with the individual to make alternate arrangements.

In the event of a disruption of service to any of our products, all players will be notified in a timely manner. Where the disruption is planned, players will be notified 1 week prior if the disruption is significant, and a couple hours if the disruption is minor (ie. requires just a refresh of the page). Disruption notices will be made in-game, in our forums, and on social media. In the event of an unplanned disruption of service, player will be notified via forums and social media as soon as reasonably possible.

In the event access to any our Big Viking Games’ facilities is interrupted, the company with work with landlords to create alternate arrangements. As all Big Viking Games facilities have restricted access for security purposes, only individuals with pre-arranged appointments with the company will be notified of service interruptions. Big Viking Games will work with the individuals affected to create alternate arrangements.

Big Viking Games strongly believes in continuously improving our procedures and processes and welcome all feedback from any and all stakeholders. If a stakeholder would like to submit feedback to Big Viking Games regarding its product, processes, accessibility standards, or any other topic, they can contact the company via email:

[email protected]

Or in writing by mail:

Big Viking Games
285 King Street.
Suite 300
London, Ontario
N6B 3M6

Upon receipt of feedback or a complaint, and if contact has been requested, a representative of the company commits to respond to the feedback/complaint in a reasonable timeframe, via the communication method requested by the provider of the feedback/complaint, and will be advised of any action taken based on their feedback/complaint.

If feedback or a complaint is received for a specific product (game), the feedback will be forwarded to the appropriate party, who will then respond to the feedback if needed.

Additionally, Big Viking Games is committed to meeting the individual accessibility needs of each person interacting with the company, and will comply with any additional communication supports needed, upon request.

Information & Communications:

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.


Big Viking Games is committed to proving a welcoming, respectful, and accessible work environment for all current and prospective employees, and contractors.

To help achieve and maintain this standard, we have incorporated the following practices into our daily operations:

  • We will notify employees, potential hires and the public that accommodations can be made during the recruitment and hiring processes.
  • We will notify staff that supports are available for those with disabilities. We commit to develop individual accommodation plans for employees, at their request.
  • Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency, as requested.
  • Our performance management and career development processes will take into account the accessibility needs of all employees. Some examples include, but are limited to:
    • Making documents available in accessible formats (e.g., large print for people with low vision);
    • Providing feedback and coaching in a way that is accessible to them (e.g., allowing someone with a learning disability to record the conversation);
    • Providing the accommodations they need to successfully learn new skills or take on more responsibilities.

Request for Documentation in Alternative Formats:

This document, any other documentation, and any communications provided by Big Viking Games, is available in alternate formats upon request by emailing [email protected] or mailing:

Big Viking Games
Attn: Accessibility Coordinator
285 King St.
Suite 300
London, Ontario
N6B 3M6

Please include the following information in your email or letter:

  • Your contact information;
  • A description of the document required;
  • The format in which the document is required (ie. braille, large print, etc…), and;
  • The date by which the alternative format document is required.