What’s it Like to Work as a Customer Support Specialist?

By | Career Advice, Culture, Recruiting | No Comments

As our player community grows, we’re constantly on the lookout for new Customer Support Specialists. To get an idea of what’s in store for this role at Big Viking Games, we spoke to Ashlee, who grew from her role as Customer Support Specialist into our Community Manager.

Player Happiness Engineer

What are the most challenging and rewarding aspects of being a Customer Support Specialist?

The part of this role that is both the most challenging and rewarding is seeing how much people care about the game. As a Customer Support Specialist, you’re on the front lines. When something goes wrong, you’re the one who receives the brunt of the frustration players might be feeling.

However, you’re also the first one to hear about it when something goes right. I’ve had the opportunity to make deep and meaningful connections with fans. They’ve sent me pictures of their newborn grandchildren, updates on events in their lives, and have even made me fan art. When I see all of that, it reminds me that we’re more than just a company in our fans’ eyes. We’re having an amazing impact on people, and I’m proud to be a part of that!

What made you decide to apply to Big Viking Games?

I saw the application online, and Big Viking Games just seemed like a dream place to work. As I read the job description, I got to the list of perks, and I recall actually wondering if it was real or not. Anyway, I took a leap of faith and put in my application, and the rest is history. Read More

Working as a Photoshop Artist at Big Viking Games

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We’re looking to hire a Photoshop Artist and Illustrator for YoWorld, so we wanted to share an insider perspective from one of our existing artists. Here’s Travis’ experience of what it’s like to work at Big Viking Games as a Photoshop Artist.

EmployeeHighlightWhat made you decide to apply to Big Viking Games?

I have always loved making and playing video games. When applying, I liked that BVG produces live, social games, so I would be able to see players enjoying my art in real time. The promise of working on something new every day also appealed to me.

What is the most challenging aspect of being a YoWorld Photoshop Artist?

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Designing the Future at NXNE Future Land Interactive Conference

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0283badA post by Big Viking Games CEO, Albert Lai

It’s no secret that I am a huge believer in the potential of Ontario for becoming the next amazing hot spot for tech and mobile games. We are fortunate to have a fertile ecosystem for tech growth, sustained by a government that is aligned to make this happen, and a strong pipeline of creative and tech talent from Ontario’s educational institutions.

Events like the North by Northeast Future Land Interactive Conference, where I joined a panel this week, are great catalysts to keep this tech ecosystem humming. NXNE’s music-focused festival is a Toronto fixture, and this year they introduced the Interactive Conference to broaden the focus of the festival to include our city’s red-hot gaming community. Read More

Excellence in Human Resources Awards Choose Big Viking Games

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Big Viking Games is proud to have been chosen as the 2016 Excellence in Human Resources award recipient at the London Business Achievement Awards!

Hosted by the London Chamber of Commerce, the award is given to companies that demonstrate exceptional human resource capabilities and a continuous ability to foster and encourage employee growth.

We’re honoured to have been recognized and distinguished in this category alongside many other notable finalists and hundreds of nominations. Read More

Women in Gaming — Big Viking Games ❤ Valkyries

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For International Women’s Day, we gathered the talented Valkyries in our studio (along with some Vikings) and asked them about their experiences working in the tech and gaming industry. BVG encourages all women to pursue opportunities in this space: we welcome talent and passion with open arms, and are always looking for any ambitious and proactive individuals who want to make a big impact.

At Big Viking Games, we foster the development of a variety of different talents and masteries; our employees range from artists to data scientists, sound designers to software engineersand we couldn’t have done it without our incredible lady Vikings.

This International Women’s Day, we at BVG encourage women to break the stereotype by pursuing careers in the tech and gaming industry.

Big Viking Games acquires Gallop Labs team

By | Announcements, Recruiting, Tech | No Comments

Big Viking Games is proud to announce today our acquisition of Gallop Labs. After working closely with the Gallop team for many years, we’re excited to be officially welcoming them to the Big Viking team.

At Big Viking Games, we’re passionate about bringing smart people together to Make Fans. And Gallop brings with it a lot of smart people. Founded in Toronto as a data science and marketing automation company, Gallop was quickly recognized with the Facebook Mobile Innovation Award and was named one of Canada’s Most Innovative Companies at the 2014 Canadian Innovation Exchange.

Great games come from great data, and the thought-leadership that the Gallop team will bring to Big Viking Games will only serve to make our work better. We’re so thankful to everyone involved in the acquisition process, including the founders of Gallop, their investors and their Board of Directors, who should all be incredibly proud of the company they built. When Canadian startups are acquired by other Canadian companies, the entire ecosystem wins.

The Gallop team members have already moved into our Toronto office. We can’t wait to see what we can do together.
Check out the full press release about the acquisition here.

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