What’s it Like to Work as a Customer Support Specialist?

By | Career Advice, Culture, Recruiting | No Comments

As our player community grows, we’re constantly on the lookout for new Customer Support Specialists. To get an idea of what’s in store for this role at Big Viking Games, we spoke to Ashlee, who grew from her role as Customer Support Specialist into our Community Manager.

Player Happiness Engineer

What are the most challenging and rewarding aspects of being a Customer Support Specialist?

The part of this role that is both the most challenging and rewarding is seeing how much people care about the game. As a Customer Support Specialist, you’re on the front lines. When something goes wrong, you’re the one who receives the brunt of the frustration players might be feeling.

However, you’re also the first one to hear about it when something goes right. I’ve had the opportunity to make deep and meaningful connections with fans. They’ve sent me pictures of their newborn grandchildren, updates on events in their lives, and have even made me fan art. When I see all of that, it reminds me that we’re more than just a company in our fans’ eyes. We’re having an amazing impact on people, and I’m proud to be a part of that!

What made you decide to apply to Big Viking Games?

I saw the application online, and Big Viking Games just seemed like a dream place to work. As I read the job description, I got to the list of perks, and I recall actually wondering if it was real or not. Anyway, I took a leap of faith and put in my application, and the rest is history. Read More

Working as a Photoshop Artist at Big Viking Games

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We’re looking to hire a Photoshop Artist and Illustrator for YoWorld, so we wanted to share an insider perspective from one of our existing artists. Here’s Travis’ experience of what it’s like to work at Big Viking Games as a Photoshop Artist.

EmployeeHighlightWhat made you decide to apply to Big Viking Games?

I have always loved making and playing video games. When applying, I liked that BVG produces live, social games, so I would be able to see players enjoying my art in real time. The promise of working on something new every day also appealed to me.

What is the most challenging aspect of being a YoWorld Photoshop Artist?

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Women in Gaming — Big Viking Games ❤ Valkyries

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For International Women’s Day, we gathered the talented Valkyries in our studio (along with some Vikings) and asked them about their experiences working in the tech and gaming industry. BVG encourages all women to pursue opportunities in this space: we welcome talent and passion with open arms, and are always looking for any ambitious and proactive individuals who want to make a big impact.

At Big Viking Games, we foster the development of a variety of different talents and masteries; our employees range from artists to data scientists, sound designers to software engineersand we couldn’t have done it without our incredible lady Vikings.

This International Women’s Day, we at BVG encourage women to break the stereotype by pursuing careers in the tech and gaming industry.